Terms and conditions

SHIPPING AND DELIVERY

All our products are made to order so please allow 10 working days for dispatch and 3-4 days for delivery.  
Standard UK delivery is £3.95. Please contact us prior to ordering to enquire about specific delivery costs to other locations.


CUSTOMER SERVICE 

We hope your ordering goes smoothly, but should you require additional support, or you want to provide some extra information to enable us to produce your required item please contact us on ian@atlasembroisery.co.uk or 07813 129462.


PAYMENT METHODS.

We use Paypal for payment as its quick and safe and most people have a Paypal account these days. Paypal has military grade encryption and as merchants we don't see any details of your payment card. You don't need a set up a Paypal account to use Paypal as you can pay as a one off payment with your credit or debit card.

RETURNS 

 If you are unhappy with your item for any reason please contact us to discuss and we will deal with the problem promptly. As each item is personalised to order we cannot accept returns unless the item is faulty.